1. Introduction
Doctors’ Analytical Laboratories Pvt. Ltd. (“DALPL”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we may collect and use information when you visit dalpl.co.in, contact us through the website or request information about our services.
2. Information We May Collect
Depending on how you interact with the website, we may receive:
- Contact information you choose to provide, such as your name, organisation, email address, telephone number and details included in your enquiry.
- Enquiry and service information submitted when asking about testing services, quotations or business support.
- Technical and usage information, such as browser and device details, pages viewed, referral information and interactions with the website. This may be collected through cookies or similar technologies where enabled.
Please do not submit confidential product, patient, health or other sensitive information through a general website enquiry form unless DALPL has specifically provided an appropriate channel for it.
3. How We Use Information
We may use information to:
- Respond to enquiries and requests for quotations.
- Communicate about DALPL's testing services and business enquiries.
- Operate, maintain, protect and improve the website.
- Understand website usage and performance through analytics, where enabled in accordance with applicable consent requirements.
- Address security, fraud-prevention or legal obligations where applicable.
4. Cookies and Analytics
The website may use essential technologies required for its operation and, subject to the site's cookie settings and applicable law, analytics cookies or similar technologies.
DALPL intends to use Google Analytics with measurement ID G-B6G1H9E8DW to understand website usage, such as which pages are visited and how visitors navigate the site. Google Analytics may process technical identifiers and usage information under Google's applicable terms and policies.
Where consent is required, analytics should not be activated until the visitor has given the relevant consent. Visitors should be able to reject non-essential cookies and change their preferences later.
For more information, see the website's control and Google's privacy information at https://policies.google.com/privacy.
5. When Information May Be Shared
We may make information available to service providers who help operate the website, manage enquiries or provide analytics, where appropriate for the purposes described above. Information may also be disclosed where required by law or to protect legitimate rights and security.
Third-party services, including analytics providers, may process information in other locations under their applicable arrangements.
6. Data Retention and Security
We retain enquiry information for as long as reasonably necessary to respond, maintain relevant business records, meet applicable legal obligations or resolve disputes. Retention periods may vary by record type.
We use appropriate measures intended to protect information, but no internet transmission or storage system can be guaranteed to be completely secure.
7. Your Choices and Requests
You may contact DALPL to ask about personal information you have submitted, request a correction, or raise a privacy concern. We will consider requests in accordance with applicable law and may need to verify your identity before responding.
You can change your non-essential cookie preferences using the website's control.
8. Third-Party Websites
The website may link to third-party websites. Their privacy practices are governed by their own policies, and DALPL is not responsible for their content or practices.
9. Changes to This Policy
We may update this Privacy Policy as our website, services or legal requirements change. The latest version will be published on this page with an updated date.
10. Contact
For privacy questions or requests, contact:
Doctors’ Analytical Laboratories Pvt. Ltd.
Email: enquiry@dalpl.co.in